Your privacy is not merely a legal obligation for us — it is a moral responsibility. This document transparently explains how we888 collects, uses, stores, and protects your personal data.
This Privacy Policy ("Policy") describes how we888 ("we", "Platform") collects, processes, stores, and protects your personal information when you use our website, mobile app, and any services we offer. This Policy is observed in conjunction with Terms & Conditions us and together form the complete agreement between you and we888 regarding your personal data.
We888 takes privacy and personal data protection seriously. As an online entertainment platform serving Malaysians, we understand that member trust is our most valuable asset. Without your trust, nothing we build means anything.
This Privacy Policy is designed to give you a clear understanding of what happens to your personal information — from the moment you register a we888 account, through your time on our platform playing slots, betting on the Malaysia Super League or EPL, enjoying Live Casino, or purchasing lottery tickets, right up to the day you decide to close your account.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. Every decision about how we manage your data is made with your interests and safety as a we888 member as the top priority.
By using the we888 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
We888 collects your personal data through several channels — directly from you during registration or use, automatically via platform technologies, and in certain cases, from trusted third-party sources. Below is a full breakdown of the data we collect:
| Data Type | Example | Required? |
|---|---|---|
| Identification Information | Full name, IC/passport number | Required |
| Contact Information | Email address, phone number | Required |
| Date of Birth | For age verification (18+) | Required |
| Financial Information | Touch 'n Go, GrabPay, DuitNow, FPX details | Required |
| KYC Documents | Copy of identity card, bank statement | When required |
| Residential Address | State, postcode in Malaysia | Options |
We888 uses your personal data only for legitimate and limited purposes. We do not use your data for any purpose not stated here without your prior consent. The following is a complete list of how your data is used:
With your consent, we888 may send you information about the latest promotions, bonuses, and special offers via email or in-app notifications. You can opt out of marketing communications at any time through your account settings.
We888 does not make automated decisions that significantly affect your rights based solely on your personal data without human involvement.
We888 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our absolute commitment. However, there are certain situations where we need to share your data with others for legitimate purposes:
We888 works with third-party service providers that help us operate the platform. These include payment processing providers (for transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX), cloud service providers, identity verification companies, and gaming software providers. All these providers are bound by strict data protection agreements and may only use your data for the specific purposes agreed upon with we888.
We888 may disclose your personal data when required by Malaysian law, court order, or a lawful request from relevant authorities, including the police, anti-corruption commission, or financial regulatory bodies. In such situations, we888 will disclose only the minimum data necessary and will notify you where permitted to do so.
In the event of a merger, acquisition, or sale of we888 assets, members' personal data may form part of the transferred assets. You will be notified in advance and given a choice before your data becomes subject to a different privacy policy.
The security of your data is we888's top technical and operational priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, loss, misuse, or disclosure.
What you need to do: If you suspect that your we888 account has been accessed without authorisation, contact our support team immediately via 24/7 live chat. We will investigate and take prompt action to secure your account.
The we888 platform uses cookies and similar tracking technologies to enhance your experience and keep the platform running smoothly. Here is an overview of the cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Ensuring core platform functions run smoothly — login, sessions, and security | Session only |
| Preference Cookies | Saving your preferences such as language and display settings | 1 year |
| Analytics Cookies | Helping us understand how users navigate the platform so we can make improvements | 2 years |
| Security Cookies | Detecting suspicious activity and protecting against fraud | 30 days |
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the we888 platform. We recommend allowing at least essential cookies for the best experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and we888's privacy policy, you have the following rights regarding the personal data we hold about you:
To exercise any of the above rights, please contact our privacy team by email at privacy@we888.link or via the platform's live chat. We will process your request within 30 calendar days from the date of receipt. In complex cases, this period may be extended to 60 days with notice to you.
We888 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet applicable legal and regulatory requirements. The following are our general data retention guidelines:
Once the retention period has expired and there is no legal obligation to retain the data, we888 will securely delete or anonymise your personal data using industry-recognised methods.
The we888 platform is intended solely for individuals who are aged 18 years and above. We do not knowingly collect or process personal data from minors or underage individuals. The we888 registration process requires age verification, and we reserve the right to request proof of age at any time.
If we find that we have inadvertently collected data from a person under the age of 18, we will take immediate steps to delete that information and close the associated account. Parents or guardians who discover that their child has registered a we888 account without permission should contact our support team immediately.
We888 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the services we offer.
For material amendments — changes that significantly affect how we use your data — we will provide at least 30 days in advance via the email registered to your we888 account and/or a prominent in-platform notification. The "Updated" date at the top of this document will always reflect the latest version.
Your continued use of the we888 platform after any amendment takes effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we888 handles your personal data, we strongly encourage you to reach out to us directly. We are committed to resolving every concern promptly and transparently.
You may also refer to the FAQ page us for answers to common questions. If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).
It goes beyond mere legal compliance — these are the core values that shape how we handle your data every day.